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What Customers Say
From Georege D. November 2007
"Great customer service, excellent quality and very professional"
From Kathi L. October 2007
"My order was accomplished with friendliness and ease. Thank you!"
From Bruce B. August 2007
"Popper and Sons has the best service in the industry"
From Richard C. July 2007
"Customer service was helpful and courteous and made my purchase effortless"
From Sheila A. June 2007
"Thank you – thank you, thank you! I only wish I had more suppliers that were as accommodating as Popper & Sons."
From Vizcain A. March 2007
"We received an excellent service from your company and are glad to do business with you. You have a great team! Thank You"
From Stacy R. February 2007
"I called your company and spoke to a customer service rep. I described exactly what I was looking for. By the next day, I had a part at my lab...I am incredibly pleased with your service"
From Steve G. February 2007
"Very good product delivery"
From Sally E. February 2007
"Wonderful Service"
From Ken G. January 2007
"your customer service was very professional while being charming as I placed my order"
From David A. September 2006
"Our industry tends to have panic/rush for suitable products. Over the years, Popper has always come through"
From Barbara G. September 2006
"Very fast service"
From Peter D. September 2006
"Very impressed with first Popper experience"
From Linda L. August 2006
"We received our needles earlier than expected. They make our transplants go much smoother and easier. Thanks again for the quality and great customer satisfaction"
From Linda L. August 2006
"Highest quality, exactly what we needed. Faster than expected delivery"
From Keith H. July 2006
"Excellent quality and design engineers are very helpful"
From Kevin A. June 2006
"I received the order and everything is exactly what we needed. Thanks
for the excellent service! Cheers, Kevin".
From Julie L. June 2006
"The staff in customer service was very helpful".
From Diane G. May 2006
"Very prompt, courteous response and honest feedback on on your capabilities. Very impressive".
From John S. May 2006
"I am impressed by the level of attention to customer service of your company. I am an owner of a business and am trying to institute a similar system here".
From John S. Apr 2006
Your staff does a great job. Your customer service staff is excellent and your products are delivered very fast.
From Diane S. Apr 2006
It is truly a pleasure to deal with Popper. This was my first order. Sales person was knowledgeable and extremely helpful.
From Jenn N. Apr 2006
Website was very helpful, product came in quickly and has met my expectations.
From Bob L. Apr 2006
I am once again impressed by the speed and pleasantness of service
from your company. Each and every time I have ordered from you the
service has exceeded my expectations, and the product has reached me
the day after I ordered it (my company is based on the west coast of
Canada!). Thanks again for the prompt service.
From Marcus P. Feb 2006
Called Tuesday afternoon, received Wednesday morning - WOW! - Great Service!
From Marc P Jan 2006
I want to thank you for the extremely good service. I spoke with you
yesterday afternoon and ordered these parts. They arrived this morning
around 10:00 am on my desk. I was shocked at how fast I got them! We
can't place a purchase order this fast.
The parts are exactly what I needed and look great.
Please pass this on to others as you have a great system for taking care
of the customer!
Thanks again
From Mel W. Nov 2005
I consider Popper and Sons as a partner. You went out of your way to understand my needs and then working with me. Thanks.
From K.F (UK). Nov 2005
This is what I call service!I have placed an order through our purchase dep.
From James S. Oct 2005
We have received the 2 sample needles and are very happy with them. Thank you for sending them is such a prompt manner and for the excellent packaging. The needles are of the utmost quality.
From Jane K. Sep 2005
Popper is making every effort to meet our production needs and I enjoy dealing with everyone there.
From Nathan. F Sep 2005
I’ve dealt with at least 6 companies here in the States over the last 4 months while we were trying to get this fabricated and Popper was by far the most professional, efficient and technically savvy company I spoke to. Add that all up and you’re getting our money.
From Johnny W. Sep 2005
Everything was delivered as promised. I'm very satisfied. Customer service was excellent.
From Veronica G.,Aug 2005
You guys helped me when no one else could. I really appreciate it. Good Job.
From Linda R.,Aug 2005
1st order. Everyone was very helpful, courteous and professional.
From Dr. Jeffrey M., July 2005
Sales person was very helpful even with such a small order.
From John K. July 2005
Always a pleasure to deal with Popper.
From Kelly G. June 2005
Customer service was extremely helpful.
From Manuel S. June 2005
Excellent service and great products.
From David A. Apr 2005
In my line of work speed is important. Popper has always fulfilled my needs promptly.
From Kelli K. March 2005
The service of your staff has been exceptional at every turn.
From Kesha T. March 2005
Customer service was excellent - keep up the good work.
From Darryl P. February 2005
I wanted to advise you that we have received the 100 needles last week. We would like to thank you and the support staff at Popper and Sons in helping to make our delivery requirements to our customer, and we look forward to purchasing product from you in the future.
From Joseph G. Feb 2005
Best quality fine gauge needles I have ever used in my 25 years career.
From Larry H. Feb 2005
Your customer service is very helpful and patience.
From Ron L. Jan 2005
Great service with knowledgeable staff.
From Sandy M. Jan 2005
Your company has always been awesome to us.
From May Z. Oct 2004
Wonderful helpful staff!
From Ann M. Oct 2004
Easy to order and very friendly staff.!
From Luis L. Sep 2004
Your customer service dept is excellent in a world that offers sub-par customer service!
From Betty S. June 2004
Service has been wonderful with your company!
From James D. June 2004
Don't change a thing!
From Nicole H. June 2004
Dear Tuscania,
Yes, we had a chance to use part # 7923 and everything is well and we are satisfied. In future if we are in need again of this or other parts, we will order it from Popper.
Thank you very much for your efforts and your kindnes
Best regards,
Nicole H.
From Emond. June 2004
Dear Joseph,
Thank you for your taking time to write to me .I am very satisfied with the products of your company .I am sure we will still have cooperation in the future .
Yours Faithfully,
Edmond
From Chris K. June 2004
Dear Denise,
I would like to run a couple of things by you as you have been so prompt,
positive and helpful, unlike other companies that we are currently dealing
with.
From Jeff C., May 2004
Dear Marcelo,
I wanted to thank you and your organization for picking up the ball and running with it. Your extra effort will not be forgotten. You will be receiving an order from my purchasing department today and you WILL receive all future orders for this product. Please stay on top of this for us. Again, you effort is outstanding!!
From Paul. M, April 2004
Dear John,
We received the overnighted package containing the three samples you had fabricated to test feasibility of having a stepped diameter needle exit through the side slot of a whistle tip cannula with blunt tip per our sketches and discussions.
You and your team at Popper and Sons are Awesome! They work beautifully! The stepped OD needle tip, EDM burned ramp and finished weld seam all work well together for the desired result
From J. Yellon, March 2004
Thank you and your team for the wonderful service in expediting the last order. Dr. Lin, Senior VP of R & D was very pleased with your service and the products. Dr. Lin is today at a Spinal Surgery convention in San Francisco and will be showing our product with his device
From J. Honing, February 2004
Larry, John, Cheryl, Len, Vin & Marcelo
Thank you for a job done in a timely manner. I had about 20 minutes grace after faxing in the PO to Popper and packing the needle blanks before the last shipment went out the door. It was hectic for all concerned but I
expect the results will make this worthwhile. Thank all the folks at Popper for the extra effort for me!
From S. Arnold, December 2003
Dear Tuscania,
"The service was exceptional. I could not have been happier. I had a tight timeline to get these needles and I received them in this timeline. When you consider I had to source them from the USA and received them within 1 week, how could I not be happy?
Thanks for your assistance with this order Tuscania. I really appreciated it".
From P. Barlass, December 2003
Dear Denise and Tuscania,
"Many thanks for your help via email and phone - we have received the tubes. Your prompt, polite, professional service was very much appreciated and we look forward to ordering from you again in the future. Once again many thanks."
From Gina. G Buyer, November 2003
Larry,
"Through fires and other obstacles, you were able to get my parts expedited in to the date you said they would be here. Thanks on behalf of everyone here. I appreciate all of your efforts to keep me informed and well communicated through the whole process. A job well done".
From Mary, T. Buyer/Planner, October 2003
Hello Larry,
"Just a note to express my thanks for the push to get us these needles. I work in the computer industry and we must always rapidly respond to the "Dell's" of the world and with your help we were able to do that. Your efforts are greatly appreciated. Thanks for going the extra mile"!!
From Stephen, T. Sr. Buyer, August, 2003
"Hello Zev,
I just heard the great news from Larry. I really appreciate the great teamwork and effort in pulling together through hard times like this. Although I am a new guy on the Popper block, I feel that I have already formed an excellent and cohesive relationship with Popper. The support from everybody on this email has been unparalleled. I look forward to doing more business and growing strategically with Popper and Sons".
From Julie, S, President USA, August 2003
"Please tell everyone at Popper that we have been impressed with your
customer service and with your product.
It started with Sydney Brown and ended with you Denise. At every point
along the way I received the best customer service.
Thank you for expediting and please pass this thank you to everyone involved. You are a great team.
Thanks for a great job, a job well done! You have us as a new long term
customer. You will be seeing more of us in the next few months.
Thank you,"
From E.H Melbourne, Australia, May 2003
"Isn't it amazing that I can be sitting here in Australia, and , through the WWW I can accurately determine, together with your help, that what you have available is presisely what I am looking for. I wish to congratulate you on your website and catalogue. It is easy to use, and wonderfully informative."
From J. Walsh, PA April 2003
"Your team's efforts to ship us (500) cannulas in a timely fashion was much
appreciated. We needed (500) ASAP to meet customer demand and your team came
through. Please pass our appreciation on to the rest of the team. Thanks!"
From Michael F, UK, March 2003
"From my first inquiry to the arrival of the goods, I have been impressed by the care devoted to keeping the customer informed of progress with the order and the expected delivery date. The prompt arrival of the goods completed an exemplary track record. Without a doubt the most efficient and courteous service I have encountered in over 25 years in the business. Thank you very much to all concerned at Popper & Son, and I shall strive to learn from your excellent example!"
Best regards
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